Frequently Asked Questions

On the top right of each page there is an option referring to the currency. This indicates the currency that you are currently viewing. To see other currency options, click there and choose from the list.
You can find your property by entering your desired destination into the internal search engine located on the centre of the page.
You can login to our website by clicking the ‘Sign in’ button located on the top right of our page. There are two options when logging in; you can either log in directly with us by signing up, or you can log in with Facebook.
You can sign up to our website by clicking the ‘Sign up’ option located on the top right of the page. There are two options available when signing up; you can either sign up using Facebook or register directly with us by using your email address.
Our site is completely safe to use. At Travelstaytion we have a dedicated team that work hard to ensure your private information is kept safe. All transactions and data are encrypted. Our payment procedure is 100% complied with E-commerce regulations.
A highly dedicated team at Travelstaytion work hard to ensure that our host are meeting our high standards – we believe that everyone deserves a stress-free stay. Our team work hard to ensure our guests receive the best level of service through a very robust screening process that looks to identify the quality of the apartments and service provided by our hosts at Travelstaytion.
If by any chance you are unhappy with your stay or you have a complaint, please feel free to contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM alternatively you can contact us via email: info@travelstaytion.com.
We advise that if your complaint is in regards to a recent transaction that you let us know within the first 24 hours of processing your transaction. This way we can provide a solution much sooner.
If you notice any suspicious behaviour on our website, please get in touch as soon as possible by contacting us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM alternatively you can contact us via email: info@travelstaytion.com.
The amount which will be refunded to the guest depends on the cancellation policy that has been selected by the host for their property. Please keep in mind that the refundable amount does not includes additional fees like cleaning fees and security deposits which are only payable at the point of arrival.

Travelstaytion charges a admin fee off 15% on all properties listed on our website.
Please note that this charge is not refundable.

At Travelstaytion we have three different cancellation policies, flexible/moderate/strict.

Below you can find more details about these three cancellation policies.

FLEXIBLE

In case of a cancellation up to 2 weeks prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 1 week prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

MODERATE

In case of a cancellation up to 1 month prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 2 weeks prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

STRICT

In the case of a cancellation up to 2 months prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In the case of a cancellation up to 1 month prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.
On the top right of every page it says 'add your space', click there. You will then need to fill in all the necessary details for your property. Proceed with the following steps and very soon you will be all set!
No, it is absolutely FREE to list your properties.
Of course, there is no limit. The more properties you add the more chances you have of securing a booking.
The description of your property is your way to make it attractive to guests. Let them know why they should book you over another host. Try to be very accurate and include as many details as you can. It is important for the guests to be very well informed about your property so that they know what to expect.
In a nutshell a description is your unique selling point.
When describing your property, we advise that you don’t promise anything you can’t deliver because a dissatisfied customer is more than likely not going to use your services again. We would recommend that when listing your property, you list as much features as possible such as whether or not you have a Wi-Fi service, free cleaning or local shops.
Let the guests know what is it about your place that offers them a great, stress-free stay.
Good quality photos help a guest to understand exactly what their getting for their money without even visiting your apartment! We advise that when taking pictures that you get as much natural lighting, tidy up and keep your setting to a minimal.
By describing it accurately and uploading nice photos, you give guests a clearer picture of your property. This way they can be sure about their choice and make a more confident decision.
At Travelstaytion we pride ourselves on delivering a quality service. Our dedicated team at Travelstaytion are frequently working to ensure that our site is up to date and that we are not sharing anything that is not available on our listings.
If by any chance your property has been removed and you are unsure why – you can always contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM alternatively you can contact us via email: info@travelstaytion.com
The first page displays the most popular properties according to the number of reservations. If you want to improve your rank, there a four key steps:
1. Share your property on social media in order to get exposer to more potential guests.
2. Keep your availability and rates updated/ Switch to ‘Book Now’.
3. Reply to all enquiries.
4. Accept more reservation request.
5. List more properties.
6. Leaving a good impression, leaves good FEEDBACK
You can easily increase your reservations by implementing the following:
1. Offer discounts when possible.
2. Use quality photos – Make sure the room is tidy and no unwanted business is visible.
3. Keep your calendar up to date.
4. Lower prices for a more competitive advantage.
5. Respond quickly to the enquiries and reservation requests that you receive.
Travelstaytion only displays the exact address of your property limited to the street number. We do this in order to secure your privacy and safety. The full address will be announced to the guest after the confirmation of their reservation.
We strongly advise that you are diligent with the amount of information you share. It is for your own personal interest that we ask you to take caution for your privacy and safety.
In order to make changes to your listings, you need to select the edit listing option from the ‘edit your listings' section from your user dashboard. There you can manage your listings by altering description, dates and price.
If you want to delete your listing, you cannot do it by yourself. You will need to contact our team – you can contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM alternatively you can contact us via email: info@travelstaytion.com.
Alternatively, you can hide it from the search results. The ‘hide’ option is located in the ‘manage my listings’ section from your dashboard. It is the red ‘off’ button on the right side of each listing.
There is no charge policy; the selected prices depend on you. We strongly advise that you to check some other listings in your area, similar to yours in order to get some ideas about the market. If you are a new host you may find it useful to charge slightly less than your competition in order to get more booking reservations.
Yes, hosts are welcome to follow any charge policy that they wish. As a host you can modify prices according to the supply and demand of the market.
You are more than welcome to charge a cleaning fee so long as you deliver the service.
The cleaning fee is located in ‘additional costs’ which can be found in the ‘Pricing & Terms’ sector under the ‘edit my listings’ option from the hosting menu.
You are certainly allowed to ask for a deposit, but Travelstaytion has no involvement in the negotiations and handling of deposits. The transaction cannot be processed through the website; you need to arrange terms privately with your guest – we strongly advise that you ensure that you include how much you’re expecting as deposit in your description.
There is no time limit for the hosts to respond to an enquiry requests but we advise you to respond as soon as possible.
There is a time limit up to 24 hours for the hosts to either accept or decline the reservation requests, we advise that you avoid letting a reservation request expire, as it is a very bad experience for the guest who can subsequently go on to leaving negative feedback on your profile.
You are entitled to reject a reservation request but only in the circumstance that your property has been booked from another guest, after you have accepted the guest's availability enquiry. Try to avoid these incidents by checking the dates carefully before accepting availability enquiries.
If a guest cancels his/her reservation you will get refunded according to the selected cancellation policy. In this case we advise you to check the cancellation policy page, or contact the Travelstaytion team on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
As a host we strongly suggest that if you have confirmed a booking you should avoid making a cancellation at any point.
At Travelstaytion we pride ourselves on delivering a quality, stress-free service, but we can’t do that without your support. We would like all our hosts to understand our customers’ needs come first – cancelling on a reservation can have a negative correlation on any future bookings.
So we kindly ask that you help us; help you.
We strongly advise that you avoid cancelling on a guest, in the circumstance that you cannot avoid the cancellation for reasons beyond your control, please contact the Travelstaytion team on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
The payment is released within two business days after the planned check in date of your guest.
The only way to pay is through our secure payment system at Travelstaytion, this is for the security of both the guests and host. Once your booking request has been confirmed by the host you will need to pay the full amount for your stay online through our payment system.
We urge that you never agree to pay without using Travelstaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website; if any of our hosts ask you to do this please contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com
IBAN means International Bank Account Number and BIC/SWIFT means Bank Identifier Code. You can find out more about the following by visiting your local bank.
Additional fees are charges that are not included in the total price paid by the guests when they book. These fees can be cleaning, damage, deposit and late checkout. Additional fees need to be arranged with the guests; we strongly advise that all fees are listed in the description.
The cleaning fee can be listed in the description as an extra cost; alternatively, it can also be included in the total price. In the circumstance that the cleaning fee is listed as an additional charge, the fee can be collected on the day of booking.
The deposit fee cannot be processed through the website. Guests and hosts are liable for negotiating terms. The deposit is most likely paid in the local currency upon arrival. We strongly recommend that hosts state the amount of the deposit in their description. Once the tenant(s) stay comes to an end the deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
In order to receive the ‘Book now’ function, we ask that our hosts provide us with an updated availability, full rates including any additional fees, clear pictures and a detailed description.
Once you have the following please contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
Once we have reviewed your listing we will then make a decision to enable your access to the ‘Book now’ function.
When you receive an availability request – and for whatever reason it does not match up to your needs you can suggest an alternative option to your potential guest. This platform allows you to re-negotiate terms on a property or provide alternative solutions to your potential guest that caters to your needs.
In the unlikely event of your guest not showing up we urge that you do try to contact your guest directly (they may just be running late). If you cannot reach him/her, please contact our team at Travelstaytion directly on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
We recommend that you exchange keys directly with your guests, as this is the best way to make a good first impression. We advise that you take time to show them around and share some tips so they get the most out of their experience.
If you are not able to meet your guest directly, you can always ask a relative or a good friend to step in for you.
Once a guest has stayed in your property, a member of the Travelstaytion team will send an email, asking for his/her feedback. We encourage guests to leave reviews.
Note: Only guests that have stayed in a property can leave a review.
A. Go above and beyond – a description gives your guest an understanding of what to expect, exceeding expectations of your guest comes down to paying attention to detail for example what type of guests you are entertaining – are they young? If so a common suggestion of local clubs or activities can go a long way.
B. Communication – Making sure that you are in contact with your guest when they need your assistance is vital.
It shows that you care and that your reliable.
C. Reply to your guest – Communication is important in understanding the needs and wants of your customers.
D. Quality of service – Does your property match up to what was said in the description? Making sure the apartment/ flat is presentable will go a long way in ensuring your guests are happy.
E. Remember! Leaving a good impression, leaves good FEEDBACK
Reviews are pinnacle in getting your next booking. If a customer is interested in a property that your listing they are more than likely to check the reviews, as the reviews provides users with more certainty. A negative review can impede your chances to secure future bookings. If a guest does leave a negative review, we strongly recommend that you deal with the situation by contacting the guest directly and finding out why you went wrong and how you could have done better.
You can find your property by entering your desired destination into the internal search engine located on the centre of the page.
Once you have selected a property that you are interested in you can find out more information about the property by clicking ‘more info’ which is located underneath ‘Book Now/Enquire’. There are also a few properties that are on our listings that you can send an enquiry – if you have any specific question in relation to the property you can also send a personal message to the host by clicking on ‘Contact me’ button.
Once you have clicked ‘more info’ which is located underneath ‘Book Now/Enquire’, you can then find the reviews on the upper right corner of your page, just below the property title.
Some properties may have just been listed and have not yet been occupied by any guests. If an apartment/ flat you like hasn’t been reviewed don’t be deterred, all our properties are verified and all our hosts go through vigorous checks in order to secure your safety. Alternatively, if your still unsure you can contact us directly on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
This is happening in order to protect hosts' privacy until your booking request has been accepted and confirmed, after this point you will get the full address of the property.
Once you have signed in, you can message the host for any possible questions that you may want to ask. Go to the page with the details of the property that you are interested in and below the host's picture there is a ‘Contact Me’ option, this method allows easy access to reach the host for any possible questions. You can check the hosts' answers using your inbox. Although we really encourage the communication between you and the host, please keep in mind that you should never exchange any contact details, like phone numbers and email addresses.
Start searching on Travelstaytion by entering your destination, dates, and number of guests in the search 'engine'. Click on the search button and you will get all the listings that are available according to your criteria (dates, guests). On any listing's page, you can also look at the calendar to check a listing for its availability. We always advice all hosts to keep their calendars up-to-date, but this is not always the case so we strongly recommend you to message the host by clicking the ‘contact me’ button on the right side of the listings page.
The host is able to change the price of their apartment/flat at any given time. Hosts typically adjust the price of their property to match that of their competition. Certain seasons see an increase in demand of reservations; during this period prices are commonly higher. There is often a decrease in demand during October/ November.
- Availability enquiry
To make an availability enquiry select the property of interest and then click ‘contact me’ which is located under the profile picture of the host. Once you have sent your enquiry the host will then get back to you with a response.
Book now request
In order to make a ‘book now’ request select the property of choice and click the ‘book now’ icon. You will then be prompted to fill in your details in order to process. Once your payment has been made you will then be able to make a request.
After you have decided which property you want to book from the search list, you need to click on it (on the picture or the description), a new page will then appear. In this page you can find all the property details, on the right side of the page there is the Travelstaytion search engine – Fill in all the necessary details, check in, check out date and the number of guests and press the ‘Enquire’ button.
By selecting to ‘Enquire’ you are sending your interest. Once you have sent your enquiry the host will then get back to you shortly with a response.
There is no set time for a host to respond however we do urge that our hosts do respond to an enquiry as soon as possible.
After your availability request is confirmed you will receive an email stating the confirmation and providing you with a reservation link. You can now make a reservation request by clicking on the reservation link in your email or the reservation button on your Travelstaytion account. You will also need to provide your personal payment details.
Note: Do not wait too long to reserve the property as it is still available to other guests.
This can happen if the property is not available for the dates that you have requested. Its for this reason that we urge you to searching for more than one option.
We highly recommend that you contact us with your needs; our dedicated team at Travelstaytion.com will then search for a property that matches your requirements.
Please feel free to contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
We understand that some hosts can be unresponsive at times. If you find yourself waiting too long for a response you can contact us directly on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
Our dedicated team will then look at getting in contact with the host directly. We strongly advise that you place your interest with several other hosts to eliminate the amount of time you leave waiting for a response.
There is a time limit up to 24 hours for the hosts to accept or decline the reservation requests.
If a host declines your booking request, a member of our team we will work closely with you to finding you an alternative solution that matches up to your desired needs.
We recommend to our hosts to keep their calendars up to date and respond to their requests as soon as possible. There is a time frame of 24 hours for the hosts to accept or decline your reservation request. In the circumstance that your reservation request has not been answered in time, then the reservation will expire. After this time, you are free again to search and book a new property. Of course you are not charged when you request a reservation, you will be charged only after the reservation is confirmed.
The amount which will be refunded to the guest depends on the cancellation policy that has been selected by the host for their property. Please keep in mind that the refundable amount includes additional fees like cleaning fees and security deposit.

Travelstaytion charges a admin fee off 15% on all properties listed on our website.
Please note that this charge is not refundable.

At Travelstaytion we have three different cancellation policies, flexible/moderate/strict.

Below you can find more details about these three cancellation policies.

FLEXIBLE

In case of a cancellation up to 2 weeks prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 1 week prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

MODERATE

In case of a cancellation up to 1 month prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 2 weeks prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

STRICT

In the case of a cancellation up to 2 months prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In the case of a cancellation up to 1 month prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.
Once the host has accepted your reservation request, you will receive more details such as full name, address, phone number and email. For any further information and arrangements, we advise that you contact your host directly.
In order to avoid such a circumstance, we advise that once a reservation has been made, you contact your host as soon as possible. If by any chance you are struggling to get in touch with your host you can contact us directly on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com
Alternatively, you can opt-out within the first 24 hours and receive a full refund excluding admin fee of 15%.
This can happen when the property you’re interested in is not available. In this case, if the host is managing more properties, he/she is welcome to suggest alternative options that maybe interesting for you. In this circumstance the host will try and find something similar to what you were interested in.
We strongly advise that search openly; if you require any assistance please feel free to contact our dedicated support team on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com
This can happen when the property you are interested in is not available for the full period that you requested. If for any reason the host cannot meet your dates, we strongly recommend you try to negotiate another date that works well for you; alternatively, we would recommend that you keep your search open for other properties.
If the occurrence of an unforeseen circumstance was to occur, we strongly urge that you contact the host directly to make any changes. However, we hope that you understand that the changes you may want may not be commendable as an agreement based on earlier terms has already been arranged.
In the circumstance that there is no common ground between host and guest; please contact us directly on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com
If by any chance you change your mind about a reservation and would like to cancel you can visit your dashboard, then go to travelling where you will find your upcoming trips. Here you can cancel your booking by clicking the ‘Cancel’ button.
Alternatively, you can contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
If by any chance there is a cancellation by host, you can contact our team on:
+44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com
Once your refund is processed you should receive the funds in your account within the next 3 – 5 working days.
When you see a property of interest there may be a ‘Book now’ function; if there is you can send an instant request by specifying your dates and number of occupants.
The host will then have a 24-hour period to accept or decline your book now request.
Acceptance will mean your account is debited. If for any reason the host declines your request, the funds will be released back to your account.
There are many reasons why a host may decline your booking. The apartment/flat may not yet be readily available or he/she may not be able to meet your necessary needs.
It’s for this reason that if a booking request is declined there is a suggest alternative function (explained further in next question).
- For enquiry properties
To make a payment for an enquiry property you select your dates and send your enquiry to the host. Once the host has received your enquiry and terms have been met, they will then enable the ability for you to be able to make your booking. By clicking ‘book now’ you will then be prompted by a screen asking for your details (full name, address and card details).
For book now properties
To make a payment for a book now property you select your dates and process by entering you banking details.
Note: We strongly advise that you do not accept to transfer money to the hosts in any other way apart from the website.
If a host contacts you in regards to making a payment through an external source, please contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
Travelstaytion does not accept cash payments. Once your booking request has been confirmed by the host you will need to pay the full amount for your stay online, through Travelstaytion payment system.
Note: Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you for this, please contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email: info@travelstaytion.com.
Paying through the website is the safest option and ensures your funds are secured. If for any reason there was a problem, we can rectify it quickly as all payments are archived for your own personal interest.
After you pay via our secure payment system, we hold the money for two business days from your planned check-in date, to make sure your check-in was successful.
If by any chance you are unsatisfied with the property you are staying in, we strongly urge that you contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email info@travelstaytion.com.
We accept payments mostly with credit and debit cards. For more details, please, check booking terms.
At the moment you can only make payments in GBP (£).
We are currently working to provide different payment options in your local currency.
On the top right of each page there is an option referring to the currency. This indicates the currency that you are currently viewing. To see other currency options, click there and choose from the list.
- For enquiry properties
After your enquiry request has been made, it will then need to be confirmed with the host. Once terms are met with the host they will usually enable the book now ability immediately. By ‘booking now’ you will be providing your payment details. Any additional fees will be paid on arrival of the property.
- For ‘Book Now’ properties
For book now a payment is made immediately after you have provided your bank details. Any further payments that have been arranged with your host will be paid on the date of check-in.
Additional fees are not included in the total price paid by the guests when they book. These fees can be cleaning and security deposit. In regards to the additional fees the guest will need to arrange the payment with the host by themselves, not with Travelstaytion.
Note: Any additional fees will be listed on the description of the property via the host property listing.
Yes, hosts are welcome to charge a cleaning fee so long as it is detailed in booking confirmation. If it is not clear in the description, we encourage you to ask the host directly.
Hosts are welcome to ask for a deposit, but it is something that cannot be processed through the website. Guests and hosts have to arrange it by themselves and agree on it - your deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
No. Your card will only be charged when your reservation request is confirmed.
You may receive an alternative option to the property you were initially interested in as the host was may not be able to meet your requirement of the initial property. It’s for this reason that hosts have the ability to recommend an alternative option matching the pricing and dates you originally requested.
If this is a suitable option for you if so you can book now.
The check in/check is mentioned on the description details. If you require any further information about a
property, we advise that you contact the host direct.
The check-in/out time depends on the host. Contact your host prior to the arrival date in order to agree your check in time. Before you leave the property you will also be informed about the check-out time. The check-in/ out time can be negotiated and agreed with the host.
In this case inform your host about your delay. You already have his/her contact details so let him/her know about your possible arrival time.
This will be agreed and arranged with the host. Contact him/ her prior to your arrival date in order to arrange that as well as the check in time and the meeting point.
This will be agreed and arranged with the host. After you check in the property, your host will let you know all the important details for a pleasant stay and when your expected to return the keys.
This is unlikely to happen as the team at Travelstaytion has a robust screening process to ensure you have a stress-free experience. If by any chance you have made a reservation and your host does not turn up, we strongly recommend that you give him/her a call.
If needed you can contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email info@travelstaytion.com.
In the circumstance that you are unsatisfied with the standard of the property please do not hesitate to contact us on: +44 (0)20 3624 0359 from 9:00AM till 18:00PM (CET) alternatively you can contact us via email info@travelstaytion.com.
After the end of your stay in a property, the Travelstaytion team will ask you for feedback, by sending you an email. Only guests that have booked, stayed and paid for their stay through Travelstaytion are allowed to leave reviews. That way we can insure that all the reviews are from genuine guests.